Policies

Privacy Policy

How Consoul Ltd collects, uses, stores and protects personal data gathered through consoulnlp.com, enquiries, bookings and training, under UK GDPR.

Consoul Ltd values your privacy and is committed to protecting your personal data. This Privacy Policy explains how Consoul Ltd collects, uses, stores, and protects personal information gathered through our website (consoulnlp.com), direct communications, course bookings, and training activities.

This policy operates alongside our Data Protection and Information Governance Policy and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Scope

This Privacy Policy applies to:

Visitors to the Consoul Ltd website (consoulnlp.com).
Individuals who enquire about, register for, or participate in training courses, workshops, or coaching sessions delivered by Consoul Ltd.
Conrad Mepham-Stone (Lead Trainer/Director) and any associate trainers or external contractors acting on behalf of Consoul Ltd.

Information We Collect

Consoul Ltd collects information directly from you when you interact with us, fill in forms, download resources, or register for training:

Contact & Identity Details: Full name, email address, telephone number, job title, company name, and postal address.
Course & Enquiry Information: Courses of interest, training dates booked, communication preferences, and specific enquiries submitted via contact forms or brochures.
Assessment & Learning Records: CMI registration numbers, assignment submissions, course attendance, and assessment outcomes (where registered on accredited programs).
Technical & Website Data: IP address, browser type, device information, and website browsing activity gathered via technical cookies (where consented to).
Special Category Data: Health or access requirements submitted voluntarily to facilitate Reasonable Adjustments or Safeguarding support.

How We Use Your Information

Consoul Ltd uses your personal data for the following lawful purposes:

Contract Performance: To process course bookings, deliver training, manage candidate registrations with awarding bodies (such as CMI), and issue certificates.
Legitimate Interests: To respond to enquiries, provide customer support, improve course delivery, and manage general business operations.
Consent: To send direct marketing communications, brochures, or newsletters (you may withdraw consent or unsubscribe at any time).
Legal Duty: To comply with statutory accounting, regulatory quality audits, or safeguarding requirements.

Consoul Ltd does not sell, rent, or trade your personal data. Information is shared strictly when necessary with trusted third parties:

Awarding Bodies & Quality Regulators: Such as the Chartered Management Institute (CMI) and qualification regulators (e.g., Ofqual) for candidate registration, certification, and quality assurance.
Service Providers: Secure third-party platforms utilized for business operations, including email delivery, website hosting, accounting, and CMI Partner Connect.
Legal Authorities: Disclosed only where required by law, court order, or statutory safeguarding obligations.

Data Security and Retention

Consoul Ltd maintains appropriate technical and organizational measures to safeguard personal data against unauthorized access, disclosure, loss, or destruction.

Digital Security: Password-protected systems, multi-factor authentication, and secure cloud storage.
Retention: Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Qualification assessment records are retained for 5 years post-completion to satisfy awarding body audit requirements, while financial transaction records are kept for 6 years in line with UK tax law.

Your Legal Rights

Under UK GDPR, you have the right to:

Access: Request a copy of the personal data held about you.
Rectification: Request correction of inaccurate or incomplete information.
Erasure: Request deletion of your personal data (where retention is no longer legally required).
Restrict or Object: Limit or object to how we process your data, including opting out of marketing.

To exercise any of these rights, please email Conrad Mepham-Stone at conradmstone@consoulnlp.com. We will respond to all valid requests within one calendar month.

Cookies and Tracking

Our website uses essential functional cookies to ensure technical operation, alongside analytical or marketing cookies (subject to user consent) to improve site performance. You can manage your cookie preferences at any time via the cookie consent banner on consoulnlp.com.